Refund Policy

Last updated: September 7, 2026

LiberScript sells three distinct things — a self-serve toolkit pass, done-for-you book services, and optional AI credits — and each one is refunded differently, because each one works differently. This policy explains all three, alongside our Terms of Service.

Toolkit passes (Day, Week, Month, Annual, Lifetime)

A pass is a fixed-price, one-time purchase that unlocks full access to the editor, critique engine, design tools, and export formats for the period you bought — there's no recurring subscription and nothing to cancel.

• Because a pass grants immediate, full access to the toolkit the moment it's purchased, pass purchases are final and non-refundable once activated.
• The one exception is a genuine billing error — you were charged twice, charged the wrong amount, or charged after a payment was declined. Contact us and we'll correct it.
• If you bought a new pass while an existing one still had time left, that time was added to the end of your new pass, not lost — check your Pass & Billing tab before assuming a purchase was wasted.
• An expired pass doesn't delete your work: projects and files stay in place for a 7-day grace period, so reactivating (even with a different plan length) picks up right where you left off.

Book services (ghostwriting, editing, formatting, cover design, author branding)

Ghostwriting, developmental editing, copyediting, manuscript formatting, cover design, KDP metadata, and author branding services (an author website or portfolio) are ordered and delivered separately from your pass, the same way a project is ordered anywhere else on the platform.

• Revisions come first. Most concerns with a delivered draft are resolved through a revision, included at no extra cost within the scope you confirmed at order time — not a refund. Tell us specifically what's off, and we'll fix it before a refund is ever considered.
• You may be eligible for a full or partial refund if work hasn't started yet and you cancel, if we can't deliver within a reasonable time of the confirmed deadline through no fault of yours, or if delivered work still doesn't meet the confirmed scope after a reasonable revision attempt.
• Refunds aren't offered for a simple change of mind after work is delivered as briefed, or for delays caused by your own late feedback or missing materials.
• To request one, message us from your dashboard with your order number and what's wrong — see the FAQ for how orders and revisions work.

AI credits

A limited number of AI generations are free on every account; beyond that, generating with our AI (rather than your own API key) draws down a purchased credit balance.

• Credits are only spent on a generation that actually completes — a failed or interrupted generation is never charged, so there's ordinarily nothing to refund there.
• Unused, purchased credits can be refunded on request within 14 days of purchase, minus any credits already used.
• AI Assist is being rolled out gradually as we refine it — if it isn't yet enabled on your account, credit packs aren't purchasable there in the first place.

How to request a refund

Email us at support@liberscript.com with your account email, what you purchased, and the reason. For a book service, include the order number. We'll respond with a decision, and where approved, a refund timeline.

Refund timeline & method

Approved refunds are issued to the original payment method (Stripe, PayPal, or Paystack, depending on how you paid) within 5–10 business days of approval. Processing beyond that point depends on your bank or card provider, and can take longer for international cards.

Chargebacks

If you have a concern about a charge, please contact us first — most issues are resolved faster this way than through your card issuer. Filing a chargeback without giving us the chance to help, when the charge was legitimate and no refund was actually due, may result in your account being suspended while the dispute is investigated.

Changes to this policy

If we make material changes to this policy, we will update the date at the top of this page.

Contact

Questions about a specific order or purchase can be sent to support@liberscript.com.